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Service
isn't easy to define. It is, however, easy to recognize. Especially
when you're not getting it.
We're multidimensional and full-service capable. Our purview
requires that we be full service in order to diagnose, prescribe,
manage and integrate without prejudice across all areas of the
communications spectrum as needed.
We
work within all the domains and disciplines – in all
the communications arts and sciences -- to research, analyze,
diagnose, prescribe, create, produce, place, track, and validate
campaigns before we take them to market. Yet, these services
in themselves don't convey the level of commitment and accountability
we bring to the table.
Here at the Lighthouse "Service" is spelled with
a capital "S." By working with each account -- not
as a vendor but as a strategic partner – our mission is
to help discover what clients need to become and do to compete
effectively and dominate their niche. You can't provide this
level of objectivity – or "Service" – when the focus
is on selling "services."
Accountable to the bottom line, we promote deep branding to leverage
and protect the communications investment. The branding process
provides a strategic foundation that leverages opportunities
and minimizes risks. We often pretest creative platforms and
take responsibility for integrating campaign messages and strategies.
We also benchmark and track campaigns-in-progress averaging down
your front load, making the mid-course adjustments, and managing
the campaign for optimum results. Because, whenever a campaign
and its agency are held accountable for specific results, nobody
cares about "services." The bottom line on "services" is
the agency's overall level of commitment and accountability.
Its "Service."
Copyright ©2003
The Lighthouse, all rights reserved.
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